GDPR (General Data Protection Regulation) – Processing of personal data
As you may be aware, new rules come into effect on the 25th of May 2018 regarding how we use and store your personal information. To comply with these regulations, there must be a lawful basis for us to, collect, process and store any personal data that you provide us. For us, the provision of our services, Design, Installation, Maintenance and Monitoring of Security Systems provides this basis.
For the purpose of clarity, Security systems are defined as including but not limited to, Intruder Alarm Systems, Fire Detection and Alarm Systems, CCTV Systems, Access Control Systems, Nurse Call Systems, Refuge Alarm Systems.
You have the right to object to how we process your personal information. You also have the right to access, correct, sometimes delete and restrict the personal information that we use. In addition, you have the right to complain to us and to the data protection regulator. You can get in touch with us by Telephone on 01477 459119, Mail at 12 Lawrence Close, Cranage, Cheshire, CW4 8FA or Email firstname.lastname@example.org.
How we gather personal Information
In addition to the information you provide us directly, we may collect personal information from other sources such as credit reference agencies, or images from your CCTV system when we are asked to do so by you. Images are NOT recorded by us.
For security and legal reasons, we record telephone calls to our 24 hour Alarm Receiving Centre and their number is 01642 240695. These recordings can only be accessed by a very limited number of staff with the correct security clearance and all recordings are security protected. We will keep these recording for a minimum of one year for evidential reasons.
We do not store information such as Credit Card details or Alarm Security Codes or passwords for any of your systems installed.
How we use personal information
We use your personal information to provide you with our products and services and to allow us to schedule maintenance of your systems installed.
Sharing and transferring your personal information
We may share some of your personal information to our Inspectorate SSAIB (https://ssaib.org) such as your name, address, details of the type of system installed etc. for certification purposes.
We will share some of your personal information to our Alarm Receiving Centre
We will share names and telephone numbers of your designated key-holders toenable them to contact these people should your monitored security system be activated. We will also ask you to provide us with a password which we will also share.
We may also share your personal information with Police forces and Fire & Rescue services where these are offered as points of contact for your installed systems.
We may also share your personal information to the Police, where required to do so as part of any legal investigation or proceedings.
We may be required to share your personal information with Insurance companies where required to as part of any insurance claim you may make.
We do not share any personal information overseas.
Keeping personal information
We keep your personal information securely for as long as we need to, to enable us to provide you with our products and services as part of your agreement with us.
Sometimes we may need your consent to pass on your personal information (for example for marketing).
We won’t always need consent to use personal information – for example if we need it to meet regulatory requirements or to perform a contract with you. Where you have given us consent, you have the right to withdraw it at any time.
For more information on lawful bases for processing, please check the Information Commissioners Office website.
If you have any further questions about the information that we are required to hold, or wish to request access or changes to your data, please contact us at our office.
Our Data Controller may be contacted at our office address.